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Success Stories

At GFM ClearComms we pride ourselves on offering unparalleled services to our clients and their customers and have worked with some of the nation’s most well known and loved brands across a wide variety of business sectors for almost 30 years.

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Success Stories - GFM ClearComms

BreakFree Holidays

BreakFree Holidays is an industry-leading online tour operator specialising in family short breaks at UK and European holiday parks. Part of fulfiling their needs is having a website that is user-friendly, engaging and reliable...

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The Times

The Times wanted to transform the customer service delivered to their readership and to help them do so we created a dedicated and fully branded 80 seat contact centre that delivers Omni-Channel solutions...

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The Sun - GFM ClearComms

The Sun Holidays

The Sun contacted GFM to help them boost sales through a new holiday promotion. In response we created 'Hols from £9.50', which has successfully sent millions of readers on holiday every year since 1989...

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David Lloyd Clubs - GFM ClearComms

David Lloyd Clubs

David Lloyd needed help them with prospective member calls and customer enquiries. Through our expert call centre services we significantly increased memberships and generated £2.4 million...

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Children in Need Case Study - IVR - GFM ClearComms

Children in Need

National UK charity Children in Need contacted GFM to help them process donations so we created procedures for automatically handling high volumes of calls through IVR services, which enhanced operational efficiency...

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Alton Towers - GFM ClearComms

Alton Towers

In 1999 The Sun contacted GFM to help their partners at Merlin with a ticket promotion designed to boost Alton Towers attendances. In response we developed a campaign that resulted in 200,000 tickets being processed...

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Tesco

Tesco needed help with a promotional marketing campaign for their renowned Clubcard scheme. As a result we successfully recruited double the amount of target partners and increased retention...

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The Sun

We had been working with The Sun for 25 years when they asked us to manage their customer enquiries. In response we created a dedicated and fully branded 30 seat contact centre that delivers Omni-Channel solutions...

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Times+ - GFM ClearComms

Times+

The Times needed expert help to recruit venues for their online Times+ promotions. We successfully helped them recruit over 7,000 partners and processed thousands of online redemptions...

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Brand Alley - GFM ClearComms

BrandAlley

In 2013 BrandAlley contacted GFM to help them satisfy increasing customer enquiries. In response we created a dedicated customer service centre that handles over 400,000 customer contacts every year...

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