Omni-Channel Services

Multi-channel contact centre services that enable your customers to communicate through their channel of choice, whether that is phone, e-mail, live chat or social media. Using industry leading technology we deliver a totally integrated customer experience.

Your Key Contact: Louise Locke
Chief Operating Officer

Get your free quote now

Our core services

Call Handling Services

Flexible and scalable inbound and outbound call handling services that will enhance your efficiencies and increase ROI. Acting as a full extension to your brand we can seamlessly interact with your customers.

Live Chat Services

Instantly respond to your customer’s queries and requests online in a cost-effective manner through our expert live chat contact centre services and state-of-the-art live chat software.

Email Services

Our email response software and expert team will enable you to respond to thousands of emails every week in a professional, timely and effective manner that ensures a positive customer experience.

Social Media Services

Social media can serve as a hugely valuable tool when used appropriately. We can deliver valuable insights and timely social media communication on your behalf to optimise your social presence.

Interested in any of these solutions? Get in touch now: 01206 226444,

Your benefits

Outsourcing your Omni-Channel services to GFM ClearComms, the UK’s proven industry leader for over 30 years, will provide you with many benefits including; greater flexibility, enhanced efficiencies, reduced costs and improved responsiveness. .

Why choose GFM ClearComms

Integrated customer experience

By allowing us to provide all of your organisation’s Omni-Channel services we can deliver a fully integrated customer experience that consistently reflects your brand.

Extensive reports

We will provide you with regular and extensive reports that highlight how our contact centre outsourcing services are performing against service level agreements.

Seamless brand extension

We work closely with you to ensure we fully understand your organisation’s culture, processes and Omni-Channel objectives.

What our clients say

Our premium rate competitions have been successfully managed by GFM ClearComms for over 10 years, delivering Omni-channel solutions that we can rely on.

GFM ClearComms has consistently gone above and beyond its duty to deliver the highest quality contact centre services to our readership for almost 30 years.

GFM ClearComms has consistently provided an outstanding customer experience to our readership through its high quality value adding call centre services.

Clients who trust us

Children in Need
The Times
The Sun
BreakFree Holidays