Our expert subscription retention call handling services will ensure your customers receive a world-class, full brand extension customer experience that keeps them coming back for more; leading to increased revenue and upsell opportunities.
Your Key Contact: Louise Locke
Chief Operating Officer
We offer flexible and scalable inbound and outbound call handling services that can reduce your costs and significantly improve your customer retention, first contact resolution, ROI and net promoter score through our expert, multi-skilled teams.
Our multi-channel contact centre services will enable your members to communicate round-the-clock through their channel of choice, whether that is phone, e-mail, live chat, social media, SMS or IVR; delivering a totally integrated customer experience.
Through our end-to-end customer experience solutions, we also have the expertise to deliver scalable fulfilment services and timely marketing communications that keep customers satisfied and feeling valued; particularly during surges in cyclical demand.
Outsourcing your call centre services to GFM ClearComms, the UK’s proven industry leader for over 30 years, will provide you with many benefits including; greater flexibility, enhanced efficiencies, reduced costs and improved quality. .
Highly flexible operating models tailored to meet your specific needs from dedicated call centres to a lower cost shared bureau solution.
We work closely with you to ensure we fully understand your organisation’s culture, processes and call centre objectives.
All of our call centre agents undergo regular and extensive contact centre service training delivered by our in-house team of expert coaches.
We have received invaluable support from GFM for over 10 years. They always deliver the absolute highest level of call handling services.
GFM ClearComms exceeded both our expectations and targets in recruiting new partners for our renowned Clubcard scheme with their B2B telemarketing services.
We chose GFM ClearComms because of their extensive experience and proven track record of providing excellent call handling services.