Flexible and scalable inbound and outbound call handling services that will reduce your costs, enhance your efficiencies and increase ROI. Acting as a full extension to your brand we can seamlessly interact with your customers through our expert, multi-skilled teams.
We provide a variety of inbound call handling services, including order processing, customer services and complaint resolution, to ensure your customers are dealt with effectively and efficiently during time sensitive peaks in call volume.
Our outbound call centre outsourcing services will help you generate leads, acquire new customers, retain existing clients and grow revenue through our expert B2C and B2B telemarketing services and multi-skilled team.
Outsourcing your call centre services to GFM ClearComms, the UK’s proven industry leader for over 30 years, will provide you with many benefits including; greater flexibility, enhanced efficiencies, reduced costs and improved quality. .
Highly flexible operating models tailored to meet your specific needs from dedicated call centres to a lower cost shared bureau solution.
We work closely with you to ensure we fully understand your organisation’s culture, processes and call centre objectives.
All of our call centre agents undergo regular and extensive contact centre service training delivered by our in-house team of expert coaches.
We have received invaluable support from GFM for over 10 years. They always deliver the absolute highest level of call handling services.
GFM ClearComms exceeded both our expectations and targets in recruiting new partners for our renowned Clubcard scheme with their B2B telemarketing services.
We chose GFM ClearComms because of their extensive experience and proven track record of providing excellent call handling services.