FAQs

Below are some of the most frequently asked questions we receive regarding our customer contact and marketing services; however, if after reviewing these questions your question is still not answered please contact us.

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Accreditations & Associations - GFM ClearComms

How will I know how our digital marketing is performing?

Your dedicated account manager will provide you with regular and detailed reports that highlight how we are performing against service level agreements and industry standards. These insights also enable us to devise highly effective, targeted strategies and campaigns.

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What social media management services do you provide?

Our team can provide fully comprehensive services for the management of your company’s social media channels which include but are not limited to; optimising your channels, posting timely communications, delivering targeted campaigns and providing detailed monthly reports. These expert services are guaranteed to grow your following and engagement levels.

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What type of digital marketing services can you deliver?

Due to our extensive, in-house expertise the options are endless. Whether you want to launch a new website, app, social channel or email marketing campaign we can deliver it.

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What makes you different from other digital marketing service providers?

For over 26 years we have been delivering flexible, end-to-end digital marketing services that truly add value. Our expert team of developers can deliver a comprehensive range of digital marketing services, which are guaranteed to transform your online presence. But do not just take our word for it, read what some of our clients say about us.

View our client testimonials ->

What are the benefits of outsourcing our digital marketing?

There are many benefits to outsourcing your digital marketing services including:

– Increased visibility

– Optimised presence

– Improved ROI

– Enhanced brand awareness

– Access to industry expertise

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How will I know what our stock levels are?

Your dedicated account manager will provide you with regular and detailed reports that highlight your inventory levels and how we are performing against service level agreements.

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What is the minimum volume I need?

Our fulfilment services are highly flexible and tailored to meet your specific needs no matter the scale and there is therefore no minimum volume obligation.

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Does it matter that our products are hugely seasonal?

Not at all, our extensive facilities and highly experienced team enables us to provide scalable solutions which can deal with even the most demanding seasonal surges.

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What are the benefits of outsourcing fulfilment services?

There are many benefits to outsourcing your fulfilment services including:

– Enhanced efficiencies

– Reduced costs

– Greater flexibility

– Scalable solutions

– Process expertise

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How will I know how our promotional marketing services are performing?

Your dedicated account manager will provide you with regular and detailed reports that highlight how we are performing against service level agreements.

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What makes you different from other fulfilment service providers?

For over 26 years we have been delivering a scalable suite of flexible, bespoke fufilment services that truly add value from our head offices in Colchester. Our extensive warehouse facilities and in-house expertise mean we can manage your fulfilment services in their entirety from concept generation through to design, printing and delivery. But do not just take our word for it, read what some of our clients say about us.

View our client testimonials ->

How are you able to find relevant partners for our business?

GFM ClearComms has spent many years building a network of national brand partners and local independent partners so we can easily source offers and partners that are complimentary for your brand.

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What makes you different from other promotional marketing service providers?

For over 26 years we have been delivering flexible, end-to-end promotional marketing services that truly add value. Our national campaign experience and ability to create online, offline and mobile promotional marketing solutions is unparalleled. But do not just take our word for it, read what some of our clients say about us.

View our client testimonials ->

What are the benefits of outsourcing promotional marketing services?

There are many benefits to outsourcing your promotional marketing services including:

– Enhanced efficiencies

– Reduced costs

– Greater flexibility

– Enhanced brand awareness

– Process expertise

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What type of loyalty programmes can you deliver?

Due to our extensive in-house expertise, including web and app developers, the options are endless. Whether you want to create an online, offline or mobile loyalty reward programme we can deliver it, as well as supporting your programme with our specialist contact centre services.

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How will I know how our contact centre services are performing?

Your dedicated account manager will provide you with regular and extensive reports, that can be accessed in real time, which highlight how we are performing against service level agreements.

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How do you ensure your contact centre agents understand my business?

As well as receiving training that is specific to your company’s needs, our contact centres are designed and branded in a way that reflects your own business and culture. Our contact centre agents also wear uniform with your branding to ensure that they feel as though they are a fully integrated member of your team.

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What training do your contact centre agents undergo?

All of our contact centre agents undergo regular and extensive training delivered by our in-house team of expert coaches. Every new team member must complete an intensive two week training programme prior to making any customer contact.

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What makes you different from other contact centre outsourcing service providers?

For over 26 years we have been acting as a full brand extension to our clients providing flexible, end-to-end contact centre solutions that truly add value. Our extensive, in-house expertise also means we can support your contact centre services with promotional marketing and fulfilment solutions. But do not just take our word for it, read what some of our clients say about us.

View our client testimonials ->

What are the benefits of outsourcing call centre services?

There are many benefits to outsourcing your call centre services including:

– Enhanced efficiencies

– Reduced costs

– Greater flexibility

– Improved quality

– Full brand extension

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How do I find out the latest GFM ClearComms company news?

Our Knowledge Centre gives you instant access to many free resources including all of our blog posts, press releases and social media channels, which share all the latest industry news and views, as well as everything GFM ClearComms.

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How do I find out what jobs are available at GFM ClearComms?

We are always seeking professional and talented individuals to add to our team, therefore if you wish to be part of an industry-leading organisation that rewards hard work with a competitive salary, flexible benefits and real opportunities for career progression please email us at: recruitment@gfm.co.uk

Do you have ISO 9001 accreditation?

Yes we hold ISO 9001:2015 accreditation for our quality management systems.

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What kind of clients and industries do you work with?

During the past 26 years we have worked with some of the nation’s most well known and loved brands across a wide variety of business sectors including; media, communications, leisure, health and fitness, gaming, travel, construction, retail, food and insurance.

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How long have you been operating for?

Although the GFM ClearComms brand was officially launched in 2016, we have been delivering industry-leading contact centre outsourcing services and marketing solutions since 1989.

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