We are delighted to announce that we have been selected as a finalist for the prestigious 2018 Engage Awards for ‘Best Contact Centre’ in partnership with News UK. The awards recognise organisations leading the way in delivering exceptional service to customers. This follows last year’s success when our Times Contact Centre was recognized as one of the best contact centres in Europe at last year’s European Contact Centre & Customer Service Awards.
Since 2009 the Engage Awards, organised by Engage Business Media, has been helping our global community of leaders in the customer and employee space to devise and implement winning customer and employee engagement strategies. The awards encompass all areas of excellence within customer and employee engagement, with the finalists across the Awards categories spanning every single industry sector, showcasing organisational excellence and recognising individuals who have accomplished signiﬁcant achievements within the customer and employee engagement market.
This year the 2018 Engage Awards programme has broken records across the board with more categories, more finalists, and more entries deliberated over by more judges than ever before. Award winners will be announced in a glittering ceremony at the iconic Westminster Park Plaza Hotel on Monday 12th November, attended by hundreds of customer and employee engagement professionals and hosted by British comedian Marcus Brigstocke.
Highly regarded for its robust judging process, the world class Engage Awards panel consists of 21 judges who will preside over categories, which cover strategic areas of engagement, capturing examples of excellence from organisations and individuals directly improving their customer and employee engagement strategies, improving retention, loyalty, productivity and bottom line performance. Our success in being shortlisted for the ‘Best Contact Centre’ category has come as a result of the work we have performed in collaboration with our client News UK on our Times Contact Centre. We have acted as a full brand extension to The Times since 2013, providing an 80 seat dedicated contact centre environment that delivers comprehensive, Omni-channel contact services including; call handling, live chat and email solutions. Please click the image below to see our awards submission video that includes interviews with our amazing team:
Steve Hurst, Editorial Director, Engage Business Media stated: “Finalists for the ‘Best Contact Centre’ category all possess great team spirit among employees, which have in turn created exceptionally positive experiences for customers at every touch point in an increasingly multi-channel customer environment. The critical role played by employee and customer engagement to business performance and profitability is being increasingly recognised by organisations across the globe.”
Reflecting on the achievement John Price, Head of Commercial at GFM, expressed his delight with our shortlisting, “We are absolutely delighted to be recognised by the Engage Awards, which serves as an industry benchmark for excellence and best practice when it comes to contact centre services and customer engagement. This year has been great for us in terms of continued growth and expansion and this success is testament to the hard work performed by everybody involved at GFM ClearComms and News UK who are passionate about providing unparalleled levels of service. We believe engaged staff leads to engaged customers. We wish all other finalists good luck and are very much looking forward to the awards ceremony.”