We are delighted to announce that we have won the Silver Award for the Most Effective Employee Engagement Programme category at this year’s prestigious UK Contact Centre Awards (UKNCCAs); the longest established awards for the UK contact centre industry. The UKNCCAs recognise individuals, teams and organisations in the industry who are working to make their contact centres professional and industry-leading.
Now in its 25th year, the awards are run by the CCMA (Call Centre Management Association), the leading and longest-established industry body for contact centre professionals in the UK. Previously open only to members and known as the CCMA Awards, they are now open to the whole industry. The awards have an excellent reputation for being of a very high standard. All of the nominees go through a comprehensive judging process, including interviews, panel judging and where possible site visits.
Highly regarded for its robust judging process, the high calibre UKNCCAs panel of judges will remotely interview every shortlisted organisation as part of the final phase of judging. Judges look for shortlisted companies to provide evidence in a number of areas, including; the drivers behind the initiative and the key stakeholders involved, an overview of the programme and how it was implemented and an overview of the benefits realised and key lessons learnt.
Our success in the ‘Most Effective Employee Engagement Programme’ category came as a result of the initiatives put in place at the company in the past year or so to help engage employees throughout the business and therefore further enhance our organisational culture and the high-levels of customer service we deliver for our clients.
Ann-Marie Stagg, Chief of the Judges and CEO of the CCMA, commented, “Winning a UKNCCA is not easy. The robust judging process is carried out by judges who are very experienced and recognised across our industry. Each entrant is judged through a two-stage process which includes both interviews and panel presentations.”
Reflecting on the achievement Justin Stone, People Services Operations Manager at GFM ClearComms, expressed his delight with the award, “We are absolutely delighted to be recognised by the UKNCCA, which serve as an industry benchmark for excellence and best practice when it comes to customer service and employee engagement within the contact centre industry. This year has been great for us in terms of delivering lots of new and exciting employee engagement initiatives and this success is testament to the hard work performed by everybody involved at GFM ClearComms who are passionate about inspiring, challenging and rewarding our staff in order to provide the brands we work on behalf of with unparalleled levels of service.”