We are delighted to announce that we won an award for our outsourced contact centre services at this year’s prestigious European Contact Centre & Customer Service Awards (ECCCSAs); the largest and longest running awards in the customer contact industry, which recognises organisations leading the way in delivering exceptional service to customers.
Now in its 17th year, the ECCCSAs 2017 gala dinner welcomed over 1,100 guests to the impressive Evolution venue in London’s Battersea Park on November 28th; an event hosted by TV presenter Fiona Bruce and five-time Olympic gold medallist Sir Steve Redgrave. This year the level of competition was particularly high with an unprecedented number of entrants (39% increase on last year) from a record 17 countries all across Europe.
Highly regarded for its robust judging process, the high calibre ECCCSA judges met every shortlisted organisation as part of the final phase of judging. A wide range of criteria were taken into consideration by the panel when determining category winners including: execution, hitting targets, evidence of continuous improvement and adding value to clients. Our success in the ‘Outsourced Contact Centre of the Year’ category came as a result of the work we have performed on behalf of our client The Times. We have acted as a full brand extension to The Times since 2013, providing an 80 seat dedicated contact centre environment that delivers comprehensive, Omni-channel contact services including; call handling, live chat and email solutions.
Ann-Marie Stagg, Chair of the Judges at ECCCSA, commented, “Winning an ECCCSA this year was not easy. The robust face to face judging process was carried out by judges who are very experienced and recognised across our industry. Each entry was judged through a two-stage process which included both panel presentations and site judging visits.”
Reflecting on the achievement Jigg’s O’Sullivan, Head of GFM ClearComms, expressed his delight with the award win, “We are absolutely delighted to be recognised by the ECCCSA, which serves as an industry benchmark for excellence and best practice when it comes to contact centres and customer service. This year has been great for us in terms of continued growth and expansion and this success is testament to the hard work performed by everybody involved at GFM ClearComms who are passionate about providing the brands we work on behalf of with unparalleled levels of service.”