Specialist customer experience agency GFM ClearComms recently gained ISO 9001:2015 certification; an internationally recognised quality management standard awarded to companies that demonstrate the ability to consistently provide high quality services to meet customer and regulatory requirements.
In order to achieve this standard GFM ClearComms was independently audited and assessed by Approachable Certification, a UKAS accredited certification body, against a number of quality management system principles set out by the International Organization for Standardization (ISO) including; process approach, customer focus, continual improvement and management motivation.
Founded in 1947, ISO is acknowledged as the global benchmark when it comes to organisational best practice and its accreditations are regarded as a mark of real organisational excellence. Its ISO 9000 quality management standards were first published in 1987 and are today used in over 170 countries worldwide. The fundamental objective of these standards is to help increase organisational productivity and minimise errors while providing guidance for continual improvement.
Commenting on the achievement Beverley McIntyre, Chief Operating Officer at GFM ClearComms, stated, “We are delighted to have achieved this status and view it as a powerful demonstration of our commitment to delivering the highest quality customer service on behalf of our clients. This success is also a testament to the hard work performed by everybody involved and shows the strength of our offering.
“As an industry leading contact centre outsourcing company, we constantly seek to improve our offering and pride ourselves on acting as the benchmark when it comes to customer service; so this accreditation proves that we do truly live up to this company ethos. Given that a customer’s impression of our clients may come from contact with one of our employees, it is essential that they are consistently providing excellent service. Furthermore, adopting ISO 9001:2015 principles does not just benefit customers, as the enhanced efficiencies deliver cost savings which we can then in turn pass on to our clients.”