Success Stories

At GFM ClearComms we pride ourselves on offering unparalleled services to our clients and their customers and have worked with some of the nation’s most well known and loved brands across a wide variety of business sectors for almost 30 years.

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Success Stories - GFM ClearComms
Parkdean Resorts - GFM ClearComms

Parkdean Resorts

In 2001 Parkdean Resorts contacted GFM to help them satisfy increases in customer enquiries. In response we created a dedicated sales centre that handles over 250,000 inbound calls every year...

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The Sun - GFM ClearComms

The Sun Holidays

In 1989 The Sun contacted GFM to help them boost sales through a new holiday promotion. In response we created 'Hols from £9.50', which successfully sends over 2,000,000 readers on holiday every year...

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David Lloyd Clubs - GFM ClearComms

David Lloyd Clubs

Back in 2002 David Lloyd Clubs contacted GFM to help them with prospective member calls and customer enquiries. In response we successfully helped increase memberships and generate £2.4 million in sales...

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Tesco - GFM ClearComms

Tesco

In 2014 Tesco contacted GFM to help them with a promotional marketing campaign for their renowned Clubcard scheme. In response we successfully recruited double the amount of target partners and increased retention...

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Times+ - GFM ClearComms

Times+

In 2014 The Times contacted GFM to help them recruit venues for their online Times+ promotions. In response we successfully recruited over 7,000 partners and processed thousands of online redemptions...

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Jeans for Genes - GFM ClearComms

Jeans for Genes

In 1997 Jeans for Genes contacted GFM to help them with fulfilment and call handling. In response we created over 70,000 fundraising packs, sent out over 330,000 direct mailings and processed over 15,000 donations...

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Northern - GFM ClearComms

Northern Rail

In 2015 Northern Rail contacted GFM to help them create a unique prize promotion campaign. In response we created and built the 'Match the Station Name', sourced over 100 prices and successfully distributed them...

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The Times - GFM ClearComms

The Times

In 2013 The Times contacted GFM to help them transform the customer service delivered to their readership. In response we created a dedicated and fully branded 80 seat contact that delivers Omni-Channel solutions...

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The Sun - GFM ClearComms

The Sun

We had been working with The Sun for 25 years when they asked us to manage their customer enquiries. In response we created a dedicated and fully branded 30 seat contact centre that delivers Omni-Channel solutions...

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Alton Towers - GFM ClearComms

Alton Towers

In 1999 The Sun contacted GFM to help their partners at Merlin with a ticket promotion designed to boost Alton Towers attendances. In response we developed a campaign that resulted in 200,000 tickets being processed...

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Children in Need Case Study - IVR - GFM ClearComms

Children in Need

In 2005 Children in Need contacted GFM to help them process donations. In response we created procedures for automatically handling high volumes of calls through IVR services, which enhanced operational efficiency...

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Brand Alley - GFM ClearComms

BrandAlley

In 2013 BrandAlley contacted GFM to help them satisfy increasing customer enquiries. In response we created a dedicated customer service centre that handles over 400,000 customer contacts every year...

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